Returns and Refund Policy

Thanks for purchasing our products at WWW.RobScotcherPhotography.com operated by Scotcher Ltd.

We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.

If you are unhappy with the quality of the image you purchased from us, please let us know. Our Returns & Refunds Policy gives you 30 days to return an image with reference to a valid receipt. You are eligible for a full refund within 30 days calendar days of your purchase.

After the 30-day period. We cannot offer you a refund or exchange. We encourage our customers to inspect your image carefully once you receive it. Noting, we have completed our own pre-shipping inspection to ensure your image leaves us in immaculate condition.

To be eligible for a refund or exchange, all images must be packed in the original, unmarked packaging including a certificate of authenticity.

If you have any further questions or would like to request a refund, please do not hesitate to contact us.

Refunds (if applicable)

Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.

If your request is approved, your refund will be processed, and a credit will automatically be applied via your original payment method within 14 calendar days. If you paid for the standard delivery of the image. The cost of standard delivery will also be refunded.

In some cases, only partial refunds are granted (if applicable):

·         Decide you don’t want the image upon delivery.

·         Image not in its original condition and packaging

·         Image returned more than 30 days after delivery.